Neck & whiplash
Neck pain, stiffness, reduced range of motion, muscle tension and movement-related symptoms after a collision.
ICBC PHYSIOTHERAPY · SURREY, BC
One patient.
One physiotherapist.
Focused recovery.
Personalized physiotherapy for people recovering from motor-vehicle injuries, with your appointment focused on your assessment, treatment and rehabilitation.
ONE-ON-ONEDedicated care
ICBCDirect billing available
SURREY8268 120 Street
ICBC INJURY REHABILITATION
Physiotherapy after a motor-vehicle crash
A collision can affect your neck, back, shoulders, hips, knees and other areas of your body. Symptoms may include pain, stiffness, reduced mobility, weakness, headaches or difficulty returning to normal activities.
At Hands-On Physio, we provide individualized physiotherapy focused on restoring movement, improving physical function and helping you progress toward your everyday activities, work and personal goals.
OUR APPROACH
One patient at a time.
Your physiotherapy appointment is dedicated to you. We take time to assess your condition, understand how your injury affects daily life and build a rehabilitation plan around your needs.
Treatment may include hands-on techniques, therapeutic exercise, mobility work, strengthening, movement retraining and functional rehabilitation, depending on your assessment.
COMMON MOTOR-VEHICLE INJURIES
Areas we can help rehabilitate
Back injuries
Back pain, stiffness and difficulty with sitting, standing, lifting or everyday movement.
Shoulder injuries
Pain, restricted movement, weakness and difficulty reaching, lifting or completing daily tasks.
Hip & pelvic injuries
Symptoms that affect walking, transfers, exercise and other functional activities.
Knee & lower-limb injuries
Knee, ankle and lower-extremity symptoms affecting walking, stairs, balance or activity.
Other musculoskeletal injuries
Sprains, strains, soft-tissue injuries and other musculoskeletal problems following a collision.
YOUR REHABILITATION
A structured path toward recovery
01
Assess
We evaluate symptoms, mobility, strength, movement and functional limitations.
02
Treat
Your plan may include hands-on care, mobility work and other clinically appropriate interventions.
03
Restore
We progressively work on strength, mobility, coordination and physical capacity.
04
Empower
You receive practical strategies and exercises to support continued progress outside the clinic.
ICBC COVERAGE
Direct billing available
Hands-On Physio can direct bill ICBC for eligible physiotherapy services associated with an ICBC claim.
Under ICBC's current Enhanced Care program, eligible customers can access pre-approved physiotherapy treatment during the first 12 weeks after a crash. ICBC currently lists up to 25 pre-approved physiotherapy treatments during this initial period, subject to applicable rules.
View current ICBC treatment information ↗25Pre-approved physiotherapy treatments during the initial 12-week period, under current ICBC rules.
12Weeks of initial pre-approved treatment after a crash.
Coverage, eligibility and additional treatment are subject to current ICBC requirements.
FIRST APPOINTMENT
What to bring
ICBC claim number
Bring the claim number provided by ICBC after reporting your collision.
Personal Health Number
ICBC asks patients to provide their PHN when accessing pre-approved treatment.
Relevant information
Bring imaging reports, medical documentation or other relevant information if available.
Your goals
Tell us which activities, work demands or daily tasks you want to return to.
FUNCTIONAL REHABILITATION
Recovery means getting back to life.
Physiotherapy is not only about reducing symptoms. We also work toward restoring the physical abilities you need for everyday life.
Depending on your needs, rehabilitation may include progressive strengthening, mobility exercises, balance training, movement retraining and functional activities.
If your injury affects your ability to work, appropriate functional goals can be incorporated into your rehabilitation plan.
ICBC FAQ
Frequently asked questions
Can Hands-On Physio direct bill ICBC?
Yes. Hands-On Physio offers direct billing to ICBC for eligible ICBC physiotherapy services.
Do I need a doctor's referral?
For ICBC pre-approved treatment during the first 12 weeks after a crash, ICBC states that you do not need a referral from a family physician or nurse practitioner. You will need your ICBC claim number and Personal Health Number.
How many physiotherapy treatments are pre-approved?
ICBC currently states that 25 physiotherapy treatments are pre-approved during the first 12 weeks following a crash, subject to applicable ICBC rules.
What if I need treatment after the initial period?
If additional treatment is clinically recommended, your physiotherapist can work with ICBC according to the applicable treatment-plan and approval requirements.
Do you provide one-on-one physiotherapy?
Yes. One patient at a time is central to the Hands-On Physio approach, with your assessment, treatment and rehabilitation focused on your needs.
READY TO GET STARTED?
Your recovery deserves focused attention.
Book a one-on-one ICBC physiotherapy appointment at Hands-On Physio in Surrey.
VISIT HANDS-ON PHYSIO
Conveniently located in Surrey
Hands-On Physio
Unit 203, 8268 120 Street
Surrey, BC V3W 3N4
Phone: (778) 998-1600
Hours:
Monday – Sunday
8:00 AM – 8:00 PM